TERMS & CONDITIONS
Reservations for guests/guest are accepted by Anytime Booking on our behalf.
BOOKING
The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions.
The Owner or the Agent reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.
PERSONAL DATA
Any personal data you give to us will be processed in accordance with the law and our privacy policy.
We may use the information for any purpose related to our business, including providing you with information about our business. We may do this by email, text or post.
To help us do this, we may share it with an associated business or with third parties if they do work for us or if the law requires us to do so.
We will not supply the data to other third parties for them to use in their marketing without your further permission.
If you do not want us to use your personal data in any of these ways or you would like any further information, please do not hesitate to contact us.
Email: thepaddocksglamping@gmail.com
PAYMENT TERMS AND CONDITIONS FOR ALL BOOKINGS
We strongly recommend guests make sure they have holiday insurance to cover any cancellation, as we do not offer a refund in all circumstances. You may find that you have holiday insurance as part of your home insurance or as a benefit of your bank account, for example.
For all bookings the minimum deposit is 50%, upon booking. As we explain below, if you are booking close to your stay then you may need to pay more.
All bookings are non-refundable and non-transferable.
If we are not able to honour your booking for circumstances within our control, then we will offer you the choice between alternative dates or a full refund.
If we are not able to honour your booking for circumstances beyond our control or yours, eg weather conditions, then it will be our choice whether to offer you a selection of alternative dates or a full refund.
PAYMENT TERMS AND CONDITIONS
Bookings are a minimum of 2 nights.
Arrivals are from 3.00pm and departures by 10:30am.
The guest agrees to pay the balance of the payment one week before the holiday is due to start. Where a Guest fails to pay their balance by the due date the booking may be cancelled and the deposit retained.
CANCELLATION TERMS FOR ALL BOOKINGS
We will treat a booking as cancelled if you tell us to do so, or if you do not arrive by 11pm on the first day of your booking.
For administrative reasons we will hold a minimum of £50 after any cancellation.
SPECIAL TERMS AND CONDITIONS
No stag or Hen Do’s
No dogs/pets are permitted at our glamping site.
This rule does not prevent you from bringing an assistance dog if this is required to support your disability and Assistance Dogs UK or any successor body has issued you with an Identification Book or other appropriate evidence.
Strictly NO SMOKING or VAPING in the tents.
Barbeques are allowed outside and campfires are allowed in the fire pit provided only. These MUST NOT be placed on the wooden decking. Only wood provided is to be used on the fire pits.
Personal possessions which are left behind can be returned by courier for a fee of £10/item.
TERMS AND CONDITIONS FOR ALL BOOKINGS
Age
Our Couples Glamping site is an adults only site, no children are permitted.
The lead guest responsible for any retreat booking must be at least 18.
Behaviour
You should use our property safely and should not cause danger to others.
You should obey all health and safety notices.
You should act on the reasonable instructions of the staff.
Cleaning
The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise, a cleaning charge will be levied.
Safety
You are responsible for the safety of your party.
You are solely responsible for securing your property.
You may only use alarms of the silent, monitored type and not audible alarms.
Your accommodation may not be used for sleeping a number of persons greater than the number stipulated in your booking.
You must ensure that all members of your party are familiar with the location of the Fire Points and the contents of any Fire Notices.
You must not store fuels or combustible materials.
You must make sure that any electrical equipment you bring is in good condition and safe to use at our property.
Visitors
Any visitors must leave by 9pm.
It is your responsibility to ensure that your visitors and all members of your party obey the rules.
Being a good neighbour
Please respect the privacy of others and keep noise to a minimum, with absolute quiet between 11pm and 7am
You must keep away from any vacant retreats.
You must not use a drone, powered model aircraft or any other powered flying object.
You must not use any Chinese lanterns, fireworks or similar.
Respecting the environment
You are responsible for keeping your accommodation and the area around it clean and tidy.
If you experience any problem with the electrical, gas bottles or water system, you should contact us. You must not attempt to work on any part of the electrical, gas bottles or water system yourself; this includes any installations.
You must not introduce any foreign items into the drainage system including cleaning cloths, sanitary towels, condoms, cooking fat, engine oil, grease or paint.
You must not erect any tents which do not form part of your booking.
You must use the refuse bins and recycling points provided.
Vehicles
You must insure all vehicles for use on the public road.
Motor vehicle repairs must not be carried out but a recognised breakdown service may attend in the event of a breakdown.
Quad bikes, trials bikes and powered scooters are not permitted.
We permit cars for the purposes of access only. Accordingly, save to the extent that you may need to do so because of a disability, you must not drive cars round our property for other purposes such as visiting other locations. We may ask for reasonable evidence of any disability relevant to this rule.
You must drive all vehicles carefully.
You must hold a full current driving licence to drive any vehicle on our property.
You must not park anywhere except in the permitted parking spaces.
Post
You may only use our address for postal deliveries by prior arrangement.
EMERGENCIES
We will try to leave you in peace to enjoy your stay. However, if there is an emergency, a need to carry out urgent work or if we are concerned there has been a serious breach of these rules then we may need to enter your accommodation. We will give you as much notice as is reasonable in the circumstances.
EJECTION FOR BREACH OF THESE RULES
In the event of persistent or serious breach of these rules by you or any member of your party, we may require the individual or the party to leave immediately.
We will give you one chance if the breach can be put right.
No refunds, no second chances.
COMPLAINTS
If you have any complaints concerning the property or service provided by Paddocks Glamping, please inform the property owner immediately (within 24 hours) allowing the complaint to be corrected at the earliest opportunity. The tenant should always raise any complaints with the property owner during their stay, as we cannot properly investigate any complaints made at a later time.